Although the growth of online visits is a big story for consumers, other parts of the industry are rapidly changing, as well.

But 38% say they'll spend 2021 in 'survival mode,' focusing on the day-to-day to try to get themselves and their families through the next year.

Trades can be placed with a quick swipe and may be heralded with a burst of virtual confetti.

Looking back, "we saw health systems doing 20 years of innovation in 20 days," says one industry leader.