The physician staffing business cited the company's $7.7 billion in debt obligations, declining patient volumes, "flawed" implementation of the No Surprises Act and exclusionary health insurers as reasons for its financial decline.

The ongoing balancing act between past, present and future is one of the key challenges facing benefits professionals these days.

"Senior leaders and HR teams should regularly review progress and success in areas like culture, engagement and basic employee value propositions," says Greg Barnett.

"Only a small and shrinking portion of patients use either physical or digital channels exclusively," the report said.