Only 45 percent of Americans feel confident making insurance decisions and more than 60 percent failed to correctly answer basic questions about insurance coverage in a new survey from the National Association of Insurance Commissioners.

According to J.D. Power and Associates, overall member satisfaction averaged 701 on a 1,000-point scale. This is a slide from 712 in 2009 and falls below 2008 levels.

NOTE: Pam and I are psychologists, so, we ask a lot of questions. As business psychologists, we ask different questions. As trainers and coaches, we ...

To work in the arena of COBRA administration without good legal advice is like going into a pitch black room,