Almost two-thirds of 200 carriers surveyed expect wearable technologies to have a significant impact on their industry, according Accenture's annual Technology Vision report. Sixty-three percent expect wearables to be broadly adopted by the industry within two years, while 31 percent said they already are using them to engage customers.

Nearly three-quarters (73 percent) of insurers said that providing a personalized, customer experience is one of their top three priorities within the organization.
Fifty percent already see a positive return from their investment in personalized technologies.
Fifty-six percent find that managing data is "extremely" or "very" challenging.
However, 86 percent said they believe software intelligence will be integral to simplifying their IT function.
Sixty-six percent of carriers said they experiment with intelligence technology.
Seventy-nine percent believe successful businesses will soon manage employees alongside intelligent machines.

"Companies are starting to recognize the value provided by advances in language processing and speech recognition, which are making it easier for people to interact naturally with technology and machines," said Thomas Meyer, managing director of Accenture's Insurance practice in Europe, Africa and Latin America. "The next-generation insurance company will benefit from human and technology collaboration, with workers leveraging new technologies such as wearables to augment their abilities and help them make better decisions."

Instant Insights /

Carriers see huge potential in wearables

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