Nolan Waterfall is the managing partner of Qandun Insurance Agency, a full-service insurance brokerage that strives to take clients from confusion to clarity, empower confidence and provide support all the way through implementation.

Paul Wilson: How did you get started in the benefits industry?

Like a lot of people, I fell into it by accident. I was going to school for finance, and I figured out three-quarters of the way in that I didn't really want to pursue the path that a lot of my peers were going down. A customer who worked in employee benefits came into a retail place where I was working and I thought, “that sounds interesting, because it's solving problems for multiple people at once.”