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Broker Innovation Lab

Q&A

Be yourself and be authentic: A Q&A with Nolan Waterfall

There's a lot of challenges for brokers in today's world, but Nolan Waterfall is ready to tackle them head-on.

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Nolan Waterfall is the managing partner of Qandun Insurance Agency, a full-service insurance brokerage that strives to take clients from confusion to clarity, empower confidence and provide support all the way through implementation.

Paul Wilson: How did you get started in the benefits industry?

Like a lot of people, I fell into it by accident. I was going to school for finance, and I figured out three-quarters of the way in that I didn’t really want to pursue the path that a lot of my peers were going down. A customer who worked in employee benefits came into a retail place where I was working and I thought, “that sounds interesting, because it’s solving problems for multiple people at once.”

They ended up hiring me and I slowly worked my way up. I’ve only been working in the insurance field for about five and half years total, and only about four years on the benefits side, so it really hasn’t been that long.

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