We asked our readers what was broken about the health care system or benefits industry, and what can be done to fix it. There's lots of work to be done!
Clear the clouds
The overall transparency to the end user is still extremely vague at best, considering all of the tools and mechanisms in place today. Until this is resolved, we will continue to face an uphill challenge in providing quality treatment at a customizable level for a fair price.
To assist us, greater hands-on involvement and communication of the “how” and “whys” will bridge that gap and allow us to meet the potential customizable needs of each individual end user as well as the group as a whole.
Trevor J. Garbers, vice president, practice leader, HUB International Limited
Income vs. outcomes
Our health system is fixated on fee-for-service and providing multiple services to generate revenue and isn't willing to provide a firm quote prior to the services being provided.
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