In anindustry that demands so much, how do benefits professionalsmaintain a work/life balance?
Prioritize and delegate
Achieving a work/life balance takes effort, especially when youlove what you do! Finding the right equilibrium isn't about thenumber of hours you devote to one or the other. It's aboutestablishing a general set of priorities and committing the timeyou have outside of work toward improving and maintaining what'simportant to you.
We've built an extraordinary team, knowledgeable in everydepartment so team members have the flexibility to create their ownschedule. This allows team members to take time outside of work andnot stress over missed calls, emails, etc. We have created andmaintain a positive work culture and hire members that understandand believe in our mission, goals and values.
Delegating the small stuff and outsourcing has played a majorrole in our productivity. Our producers have tapped into technologyusing webinars to educate clients, assist with open enrollmentquestions and Skype or conferencing technologies for renewalmeetings. We are in the process of implementing a virtual healthapplication for our clients that offers a concierge service24/7/365. This will be instrumental in our productivity for 2019,delegating customer service to a virtual assistant that can assistin claims, ID cards, billing issues, etc.
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