In an industry that demands so much, how do benefits professionals maintain a work/life balance?
Prioritize and delegate
Achieving a work/life balance takes effort, especially when you love what you do! Finding the right equilibrium isn't about the number of hours you devote to one or the other. It's about establishing a general set of priorities and committing the time you have outside of work toward improving and maintaining what's important to you.
We've built an extraordinary team, knowledgeable in every department so team members have the flexibility to create their own schedule. This allows team members to take time outside of work and not stress over missed calls, emails, etc. We have created and maintain a positive work culture and hire members that understand and believe in our mission, goals and values.
Delegating the small stuff and outsourcing has played a major role in our productivity. Our producers have tapped into technology using webinars to educate clients, assist with open enrollment questions and Skype or conferencing technologies for renewal meetings. We are in the process of implementing a virtual health application for our clients that offers a concierge service 24/7/365. This will be instrumental in our productivity for 2019, delegating customer service to a virtual assistant that can assist in claims, ID cards, billing issues, etc.
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