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Instant Insights / Highlights from BenefitsPRO Broker Expo 2019

We're proud of this year's BenefitsPRO Expo, and so happy to see all the benefits brokers and agents who attended. Here are some of our favorite articles that came out of the conference.

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“Most employees aren’t insurance professionals,” said Joi Tillman of Sun Life Financial. “They’re focused on their own areas of expertise. It’s up to us to provide a better, more seamless customer experience.” (Photo: Charles Garnar/ALM)

“We’ve made insurance products incredibly complex, and it doesn’t have to be that way,” said Joi Tillman, vice president, Voluntary, for Sun Life Financial U.S., Tillman was speaking about “The Intersection and Evolution of Benefits and Technology: How can we best serve the customer?” at the 15th Annual BenefitsPRO Broker Expo in Miami, Florida. “Most employees aren’t insurance professionals. They’re focused on their own areas of expertise. It’s up to us to provide a better, more seamless customer experience.”

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