Investors in 401(k) plans need guidance and planning from their providers now more than ever. They're not getting it.

This was the stark conclusion of the J.D. Power 2020 U.S. retirement plan participant satisfaction study, fielded in February and March.

At a moment of unprecedented market volatility, record job losses and complex new rules involving contributions, withdrawals and tax implications, much of the money accumulated in retirement plans could be lost if participants choose another provider for a rollover, the study said.

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Michael S. Fischer

Michael S. Fischer is a longtime contributing writer for ThinkAdvisor. He previously reported on trade and intellectual property topics for the Economist Intelligence Unit and covered the hedge fund industry for MARHedge and Reuters News Service.