Alternate reality: Brokers prepare for a new era of business
Brokers are navigating the challenges of the coronavirus pandemic and considering how the aftermath may change their industry.
By Alan Goforth|July 06, 2020 at 11:02 AM
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Navigating the coronavirus epidemic has presented unprecedented challenges for benefits professionals. And although brokers across the nation are eager to return to a sense of normalcy, they agree that they will never again do business exactly as they did before.
“I think this will change business forever,” says Ben Conner, CEO of Conner Insurance, a third-generation agency located in Indianapolis. “I think many employers were afraid of the concept of a remote workforce, and this pandemic allowed—or forced—every business to give it a try to experience the successes and challenges of what this looks like.
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