Business trust commitment which Business Partners holding hands with Help, trust ,support ,empathy and factors relationship marketing for reach successful achievement and meeting commit concept.. “CEOs now have to embrace their dual role: as Chief Executive Officer and Chief Empathy Officer,” says Businessolver president and CEO Jon Shanahan. (Photo: Nok Lek/Shutterstock)

Empathy can be a powerful motivator, not only in driving individual career choices but also in establishing workplace cultures where employees feel valued and want to stay long-term. Moreover, empathy is recognized when seen and admired in practice. During a recent BenefitsPro webinar, Mercer senior partner Tracy Watts noted that clients were asking what else they could do for their employees during these trying times beyond choosing appropriate benefits packages. “It’s nice to see the empathy and compassion come through,” she said.

However, a new survey warns that as prized as empathy may be, there are signs of gaps in perception and stalled progress in prioritizing this key factor in the workplace.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and events.
  • Access to other award-winning ALM websites including and

Already have an account?

Richard Binder

Richard Binder, based in New York, is part of the social media team at ALM. He is also a 2014 recipient of the ASPBE Award for Excellence in the Humorous/Fun Department.

More from this author



Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including and
  • Exclusive discounts on and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2023 ALM Global, LLC. All Rights Reserved.