Digitalization concept Digital technology enables benefits brokers to transform their previously broken and manual processes into productive and profitable workflows.

The pandemic and the need to work remotely have pushed independent agencies and brokerages to accelerate their digital strategies—or in some cases, create them for the first time—in order to produce new business processes and customer experiences that sustain operations and create greater value for today’s tech-savvy customers.

While the pandemic has pushed many agents and brokers to adopt technology quicker than they may have planned, many would agree it was time for digital transformation—especially on the benefits side of the business. Benefits brokers have long been weighed down with traditional, paper-laden workflows, lengthening the time it takes to close with customers and ultimately restricting their ability to deliver a superior end-customer experience.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and events.
  • Access to other award-winning ALM websites including and

Already have an account?



Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including and
  • Exclusive discounts on and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2023 ALM Global, LLC. All Rights Reserved.