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Defined contribution plan sponsors often select a new recordkeeper to improve service, cost-effectiveness or both. Although services have become more standardized, the process of moving from one recordkeeper to another is complex, according to benefits and HR consulting group Segal, parent company of Segal Marco Advisors.  In a recent paper, Segal experts discuss challenges that might occur when changing recordkeepers, such as unexpected disruption to participant accounts, lengthy blackout periods, lost data, costly reconciliations and misunderstood communications are among the potential risks associated with a conversion. However, they say, these risks can be managed effectively through a well-developed transition plan.

Segal emphasizes several points related to creating a smooth and successful transition:



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