As the pandemic subsides, virtual care is positioned to become an essential and long-lasting feature of employers’ health care strategies.

Managing health care costs will be the top priority for nearly all U.S. employers over the next two years, followed by enhancing mental health benefits.

“Many employers find themselves in the middle of a perfect storm,” said Lindsay Hunter, senior director, health and benefits, for Willis Towers Watson. “Inflation and rising health care costs; ongoing emotional and physical well-being needs; and attraction and retention challenges caused by a tight labor market are driving employers to carefully evaluate their benefit programs and strategies. In particular, they are looking for ways to make health care more affordable for themselves and their employees.”

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