Man and doctor, telehealth appointment (Photo: fizkes/

While the COVID-19 pandemic is not the sole reason for the rise and broad implementation of virtual medicine, it was, and still is, viewed as the central catalyst to the advent of virtual care. Due to circumstances and necessity, COVID-19 pushed patients and society at large into the online care space, allowing for access to health care as well as making patient safety a central priority.

Amidst the pandemic, a survey from the Care Coalition Telehealth Workgroup showed that 67% of patients encountered lower costs when using a digital front door compared to in-person visits. This study also found that 78% of patients report that their telehealth visit addressed their concerns and immediate needs.

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