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Although internal communication is always critical, it has taken on heightened importance since the pandemic began.

“No one could have predicted that we would experience a third consecutive year of significant change, especially one that further influenced a deep shift in personal and organizational priorities,” according to the latest State of the Sector report from Gallagher. “From war to inflation, global events have affected each of us individually, leaving internal communicators with a tough terrain to navigate.”

Nine themes emerged from the latest survey of internal communication and HR professionals:

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