Frontline workers with public-facing roles, such as manufacturing, hospitality and health care often feel the negative impacts of work on their mental health. These types of roles are typically high stress, involve regular customer interaction, irregular schedules and little paid time off. 

A new study by meQuilibrium found that the rates of anxiety and depression among frontline workers are 33% and 61% higher, respectively. When facing high levels of stress, frontline workers are 30% less likely to seek professional assistance than their non-frontline counterparts. 

The study found that frontline employees were 2.3 times more likely to report physical strain from their positions than non-frontline workers. Yet despite the physical and mental demand of their roles, frontline workers tend to underutilize workplace benefits, such as employee assistance programs, digital tools and medical plan offerings, according to the study.