Despite widespread chatter about the efficiency benefits of artificial intelligence tools, American workers appear to lag the rest of the world in their use of one such tool – ChatGPT.
According to a study by DeskTime, 72% of U.S. workplaces use ChatGPT, compared with 76% adoption in offices around the world. India leads usage of ChatGPT at 92% adoption in offices. Less than 30% of American employees use ChatGPT at work, compared with 35% of employees globally. However, usage of ChatGPT by U.S. employees grew 11.3 percentage points in 2024, up from 17% in 2023
Recommended For You
The difference in workplace vs. individual adoption figures suggests that ChatGPT use might be growing faster in places where some people were already using the tool, while the slow growth in workplace adoption indicates that companies without current ChatGPT users might be less likely to integrate it in the near future, said the report. Notably, the study found U.S. office workers who did use ChatGPT in 2023 and 2024 significantly increased their time spent on the tool by 42.6%.
“Although ChatGPT adoption varies across offices, it's still in use across nearly 75% of US workplaces,” said DeskTime CEO Artis Rozentals. “The slow growth in ChatGPT use could be attributed to the adoption of other generative AI tools, as well as company policies that prohibit or restrict the use of ChatGPT for work purposes due to concerns about data security and confidentiality. For example, Apple, Amazon, and Bank of America are well-known names known to have restrictions on the tool’s use.”
Meanwhile, a study by TELUS Digital Experience revealed that a large percentage of enterprise employees who use generative AI tools like ChatGPT, Microsoft CoPilot or Google Gemini access them through personal accounts More than half of employees who bring their own AI (BYOAI) to work admitted to entering sensitive information into these tools, including personal data, product or project details, customer information and confidential company financial information.
The widespread use of public GenAI tools creates potential security and compliance risks. Many employees surveyed by TELUS said their company should do more to train them to use these tools safely. They are interested in mandatory AI assistant training and AI guidance and policies, as many employees indicated they aren’t sure if they are adhering to their company’s AI rules or even if their company has rules in place.
While workplace guidance on AI catches up with employee use, workers expressed enthusiasm about the benefits of GenAI tools, including helping them work faster, making their job easier and improving their performance. They also pointed to AI's ability to increase creativity and offload repetitive tasks.
© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.
