2018 Broker of the Year Billy Potter is highly regarded as someone who listens before he speaks, and then delivers efficient, cost-effective solutions.

Technology, market forces and regulations are expanding the health care continuum at an ever-accelerating pace, and brokers have their hands full simply processing and understanding the rapid changes.

Consolidation, the widespread adoption of voluntary benefits, new tools for transparency, and innovations like reference-based pricing are all part of a rapidly changing industry.

As the old saying goes, if it ain't broke, don't fix it.

Brokers, carriers and politicians have written and spoken volumes about the status of health care benefits in 2017.

Brokers, carriers and politicians have written and spoken volumes about the status of health care benefits in 2017. As the year winds down, is it possible to sum up the 12-month roller-coaster in just one word?

BenefitsPRO asked employers to share their insights on the most important issues they face. Their responses provide a valuable roadmap for brokers as they plan ahead for this fall's abbreviated open enrollment period.

Benefits professionals have been on a roller-coaster ride since the 2016 presidential election.