Consumer Driven Health Care

The changes we're going to see will mostly be in regard to what existing benefits include and how they are used.

Half of U.S. adults with lower income skip needed care because of costs.

Consumers who believe their provider handled COVID-19 poorly are three times more likely to either delay seeking services or never return to that provider.

Employees' health care needs at the start of 2020 are, in many cases, very different from what they are going into 2021.

Lack of adoption is driven by a range of issues, including how telehealth visits are covered by insurance, privacy concerns and internet capabilities.

It's been a crazy year for health care, to say the least.