Consumer Driven Health Care

Insurers have been leveraging data, business intelligence (BI), and more recently, predictive analytics solutions to gain more insights and inform important business decisions.

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Lawmakers and health care groups are hoping to get the Center for Medicare and Medicaid Services to become actively involved in making sure that advance directives are in place.

Children diagnosed with cancer under Medicaid and private insurance have similar survival rates, while uninsured children face an increased risk of death.

The American public, threatened with the withdrawal of health insurance from millions of people, has largely come to embrace the idea of universal coverage.

As organizations look to address both rising costs and complexity of health care, they increasingly turn to high-touch, personalized, live-agent support services.