Broker Innovation Lab

There are ways to address processing inefficiencies, and TPAs who do will find they can increase customer satisfaction levels while more accurately providing benefits.

Here are some vision benefit tips you can share with clients to make their members smarter about their eye care and eyewear choices during open enrollment:

My dad always said, “80 percent of issues come down to the personnel” and these next ladies I’m going to introduce you to have figured that out.

Carving out time to plan and create a vision for the future keeps your organization ahead of the curve and allows you to continue providing cutting-edge support even as benefits trends, the workforce and decision-makers change.

As the summer months wind down, brokers and agents have a great opportunity to reach out to their clients and discuss how they can educate employees on the role of supplemental dental and vision insurance policies in helping cover these important health checkups.

Some brokers have had success in this dynamic by “mass customizing” the kind of personalized benefits packages small business owners want.