Market Insights

“AI is not magic. It’s amazing, impressive technology that can totally transform your business,” said Nickle LaMoureax, CHRO at IBM.

“Digital enablement is a decisive factor, with 90% of dental brokers and 92% of vision brokers citing it as an important part of the carrier offering,” according to the 2025 Pulse Report from the technology services company Skygen.

Stacia Garr of RedThread Research said HR leaders are standing at a pivotal juncture; it’s like seeing a giant dust storm in the distance that is getting ready to collapse and fill the air.

Meanwhile, 63% expect inflation to worsen their financial situation and make everyday necessities less affordable, and 54% say debt is increasing their stress.

The question isn’t whether AI agents will join the workforce—it’s whether an organization is ready to manage them when they do.

But employers continue to struggle with employee education and engagement.