You need to be the one having powerful conversation and lending a genuinely interested ear to your prospects and clients. And it's more attainable than you realize.

Here is a summary of research and analysis of six vulnerabilities that can bring benefits businesses down:

When you refer separately to your "sales team" and your "service team," you create separation and internal conflict.

If you pile new stuff onto an unstable foundation, don't be surprised if the structure crumbles under your feet.