As organizations look to address both rising costs and complexity of health care, they increasingly turn to high-touch, personalized, live-agent support services.

The Midwest Business Group on Health offers recommendations for employers to work with a middleman, particularly pharmacy benefit managers, to reduce drug costs and drive efficiency.

A majority of big companies say gender and racial diversity are key factors in picking a new director. Fewer than half are willing to show whether they are succeeding.

Last week we explored buying leads. This week, in part 2 we will discuss how to maximize the potential of those purchased leads.