Employers with the best benefits communication had higher levels of satisfaction among their employees.

Colonial Life surveyed employee benefits brokers in June to find what brokers felt were the most important qualities in a voluntary benefits carrier.

Sixty-three percent of HR professionals say the recession negatively affected their employee benefit offerings "to some extent" within the past year, according to a new report from the Society for Human Resource Management.

Nearly 80 percent of employers have reported experiencing a problem or issue with their health insurance carrier during the past 12 months. In areas of where improvement is needed, service trumps cost.