“As health care costs have risen, employers have shifted more and more of the burden for health care spending onto their employees through co-pays, deductibles, co-insurance and excluding some forms of care from coverage,” according to a new report from the Center for Economic and Policy Research.

Investigators did find that UnitedHealth's risk assessment people looked hard for signs of health problems not mentioned by patients' own doctors.

Even as patient experience climbs the priority list, revenue growth remains a central goal, the company’s latest Transformative Trends and Data-Driven Insights Report found.