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Even before the lockdown resulting from the coronavirus pandemic, consumers were hankeringfor more ways to gain access to their financial services providers and accounts viamobile apps, online tools, telephone and branch access.
So says a new survey from Hearts & Wallets, which alsosays that retirement planning is gaining in importance to consumers since just last year—with thepercentage of those focusing on it rising from 2019's 35 percent anadditional two percentage points in a single year.
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Marlene Satter
Marlene Y. Satter has worked in and written about the financial industry for decades.
