Today's post-pandemic remote and hybrid workplaces have created consumers with higher expectations for technology-driven experiences that make their lives better. As the quantity of health care data increased to 15 times greater in 2020 than in 2013, health technologies and mobile health products have continued to generate additional information, creating a unique opportunity to provide customers with more personalized offerings and care.

When we're talking about insurance products, this should be no different. Administrators today need to be technologically agile and operationally efficient to make the member experience materially better.

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