The Broker Innovation Lab celebrates brokers and other benefits stakeholders who have embraced the changing marketplace to position themselves and their business for future success
Imagine what the world of benefits will be like in 35 years, in 2046, when some begin hitting 100. The real future will be strange and a lot more complicated.
One of the key concepts in managing customer relationships is listening to the voice of the customer. For brokers, that front line customer is the employer.
One of the key concepts in managing customer relationships is listening to the voice of the customer. For brokers, that front line customer is the employer.