If you're reading this, chances are that you recently completed your company's open enrollment. And if the mere mention of open enrollment makes you shudder, you likely feel what we in the industry call "technology regret," that overwhelming sense of disbelief that you had to go through yet another year with a less-than-stellar benefits technology solution.

For some, it's the unnecessary manual labor involved in their OE process; for others, it's the headache of knowing that their system hasn't kept up with their needs.

If this sounds like you, there's good news: it doesn't have to be this way. Here are five things you're probably not getting from your benefits technology provider (but should be):

  1. A delightful client experience

Unfortunately, the bar is set really low for client experience.

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