The Broker Innovation Lab celebrates brokers and other benefits stakeholders who have embraced the changing marketplace to position themselves and their business for future success
Data shows millennials are more willing to judge doctors based on ratings sites like Yelp and Consumer Reports, as well as factors like wait times and cleanliness.
In 2013, the last full year before the ACA went into effect, 16 percent of Americans reported avoiding care because of financial concerns. In 2015, only 13 said the same thing.