Voices

Why, after years of saying the right things and vowing to do better, does our industry still look so much like it always has?

We asked readers how they were changing their approach to open enrollment this year. Here's what you said.

If there's one thing we've learned, it's that times of change and disruption often lead to a crossroad between failure and opportunity.

We are all so afraid of the potential for failure that we often don't make an attempt at success. But it's time to learn how to fall down.

My commitment to clients is fueled by empathy for the challenging circumstances that some health plan participants find themselves in, because it's a road I once traveled

We asked our readers how they're adapting to working from home and what they're doing to make it more enjoyable.