Employers and providers are realizing that participants' online retirement plan experience is important. Yet some experiences are better than others. In its seventh annual "Retirement Plan Monitor Awards Report," competitive intelligence firm Corporate Insight has recognized firms it considers to have produced the greatest innovation and improvement in participants' online experience. Digital innovation and best practices are reviewed for how well firms do in providing the strongest resources and features of the online user experience, and retirement plans were judged across six categories for customization and innovation. Gold medals were awarded to the firms whose participant experiences offer the "most impressive content and capabilities" that combine "competitiveness and intuitiveness while providing innovative features." Silver medals went to firms whose resources are excellent but have "minor flows or fail to provide the outstanding features that gold medalist firms provide," and bronze medals went to firms with online experiences that "offer imperfect but nonetheless effective experiences." In addition, two new categories were added this year: Digital Advice and Retirement Plan—Institutional. For a look at the medal-winning changes to the participant experience, see the gallery above. READ MORE:

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