Employers selecting a new plan or carrier must sort through an increasing number of options, hoping to choose a product that will provide the most value to their workers at a reasonable price. At the same time, this growing complexity can make it more difficult for employees to understand their benefits, negatively impacting the customer experience.

Coronavirus-fueled market panic prompting up to 8 times the usual call volume for some recordkeepers.

Treasury Secretary Steven Mnuchin warned that the U.S. unemployment rate could rise to 20 percent if something isn't done.