Bilingual supervisors and foremen are very rarely prepared to give well-informed, up-to-date advice about employee benefits. However, all too often, they are all too willing to address questions they don't really know the answers to.

Overall, U.S. pet owners paid $18.3 billion in vet expenses in 2018, compared to $17.1 billion a year earlier.

Jessica Du Bois wonders whether the industry has lost focus on what these benefits truly mean to employees.