It may be time to toss old communication strategies out the door. Instead of just "moving them online," take a step back to reevaluate.

Companies actually have a lot of control in managing costs; it isn't easy, but it can be done.

I had a chance to sit down with Austin Madison, Senior Vice President of The Crichton Group, and talk about the industry, the future and his unique perspective.

We are seemingly on the cusp of a revolution in AI-driven health care services. To maintain competitiveness, companies need to start incorporating tools and services that use these advanced technologies now.

Eligibility files are a source of frustration for HR departments and brokers, but new AI tools can help alleviate some of the headache.

A chat bot is perfectly equipped for a range of low-level customer service functions, such as confirming and gathering information.

To make a dramatic impact on health care, we have to start from the beginning and the way each one of us engages with the health care system. From there, we can create the full chain to predict, preempt and proactively guide people to better care at a lower cost.

I was recently fortunate enough to chat with Dave Chase about his groundbreaking movement and his thoughts on how artificial intelligence is affecting employee benefits.