Voices

The newest benefits professionals are focused on putting people first and making things better.

The challenges are daunting and the goals posts keep shifting, but the benefits industry remains undaunted.

Empathy, advocacy and knowledge are the keys to good customer service, says Liz Frayer of Intrepid.

Benefits advisors are constantly being forced to innovate and adapt, and the best way to learn is by taking action.

In an industry that often requires vast amounts of conviction and courage, it's refreshing to hear stories of vulnerability and openness.

Dan Thompson recently approached BenefitsPRO, saying he had "nearly died from Covid-19" and wanted to share his story with other benefits advisors.

Are you discussing self-funding and level funding with your clients? There's a good chance that your competitors are talking about it.

A lot of us have had to learn what it means to be resilient over the past year, but for our BEN Talk speakers, it's an old (but important) lesson.